Telecom Operator - Overnights

Department/Unit:

AMHS - Telecommunications

Work Shift:

Evening (United States of America)

Salary Range:

$46,215.00 - $60,080.00

• Must be able to adapt to a large, complex, multi-system healthcare environment, confer with both internal and external customers and manage expectations of a diverse and demanding constituency.
• Responsible for creating and delivering Everbridge emergency notification system alerts.
• Creation, modification and validation of information stored in Amtelco's Infinity On-Call Scheduler, InfoRad emergency group paging system and USA Mobility pager database.
• Responsible for evaluating, documenting and following established procedures for all alarms in Johnson Controls fire alarm system.
• Create and distribute ServiceNow work order tickets. Must be able to decipher between applications and support tickets to assure correct assignment.
• Answer internal and external calls to main hospital number, providing assistance and direction as needed, utilizing switchboard and Cisco telephone equipment.
• Be comfortable with using an overhead paging system to make clear and concise announcements.
• Maintain current technical expertise in the rapidly changing world of telecommunications and emergency notification systems.
• Work rotating shifts, weekends, holidays as necessary.
• Perform at or above the Information Services performance standards.
• Must be able to adapt to a large, complex, multi-system healthcare environment, confer with both internal and external customers and manage expectations of a diverse and demanding constituency.
• Responsible for creating and delivering Everbridge emergency notification system alerts.
• Creation, modification and validation of information stored in Amtelco's Infinity On-Call Scheduler, InfoRad emergency group paging system and USA Mobility pager database.
• Responsible for evaluating, documenting and following established procedures for all alarms in Johnson Controls fire alarm system.
• Create and distribute ServiceNow work order tickets. Must be able to decipher between applications and support tickets to assure correct assignment.
• Answer internal and external calls to main hospital number, providing assistance and direction as needed, utilizing switchboard and Cisco telephone equipment.
• Be comfortable with using an overhead paging system to make clear and concise announcements.
• Maintain current technical expertise in the rapidly changing world of telecommunications and emergency notification systems.
• Work rotating shifts, weekends, holidays as necessary.
• Perform at or above the Information Services performance standards.

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.