Telecommunication Medical Assistant, Primary Care Support, FT, Shift Varies
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Overview
Job Description
The Telecommunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $20.02 - $26.03 / hour depending on experience.
Degrees:
- High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.
Additional Qualifications:
- Must have at least one of the required licenses/certifications (MA, CNA, LPN, EMT).
- Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification.
- Effective 11/3/17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired in the Medical Assistant role.
- BLS required for all.
- For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with the CNA license only.
- CNA, LPN, EMT license must be from Florida.
- Must be professional, organized, and a detail-oriented team player with effective interpersonal communication skills and excellent customer service skills.
- Possesses compassionate demeanor and high ethical standards.
- HIPAA/OSHA compliance required.
- Communicates effectively with patients, physicians, co-workers and practice manager.
- Bilingual preferred.
Minimum Required Experience: Less than 1 year
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