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Telecommunications Operator

Essentia HealthDuluth, MN

$16 - $24 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$16-$24/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Building Location:

Business Service Center

Department:

1006520 SWITCHBOARD - EH SS

Job Description:

Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.

Education Qualifications:

Preferred Qualifications:

  • Previous customer service experience

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Day/Eve

Shift End Time:

Day/Eve

Weekends:

Yes

Holidays:

Yes

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

03/20/2026

Compensation Range:

$15.97 - $23.81

Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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FAQs About Telecommunications Operator Jobs at Essentia Health

What is the work location for this position at Essentia Health?
This job at Essentia Health is located in Duluth, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Essentia Health?
Candidates can expect a pay range of $15.97–$23.81 per hour for this role.
What employment applies to this position at Essentia Health?
Essentia Health lists this role as a Full-time position.
What experience level is required for this role at Essentia Health?
Essentia Health is looking for a candidate with "Senior-level" experience level.
Does Essentia Health allow remote work for this role?
Yes, this position at Essentia Health supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Essentia Health for this role?
Essentia Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Essentia Health?
You can apply for this role at Essentia Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.