Teller (Member Services Representative I - West)
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Overview
Job Description
Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey!
About Us:
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Pay: Starting Range is $18.00 - $20.00, depending on work experience
Benefits:
- Employer-paid health and dental insurance monthly premiums
- Accrual of PTO Leave
- Employer-matched 401k, 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays and Paid Training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
- The ability to help serve your local community through our mindset of People Helping People!
PRIMARY RESPONSIBILITIES:
Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
Maintain cash drawer or cash dispenser with minimal discrepancies.
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts and processing stop payments.
Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance.
Review account information for restrictions and funds availability. Provide member with information on account status.
Analyze and research account issues.
May serve as the branch Membership Officer or Security Specialist. May review completed loans and/or titles to ensure accuracy.
Train to operate the vault and open/close the branch, as needed.
May open new membership accounts.
May process, close and disburse consumer loan applications.
Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
Meet and exceed members’ expectations while maintaining quick and efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon members’ needs. Promote services based upon members’ needs.
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
EDUCATION/EXPERIENCE:
High school diploma or general education degree (GED). Cash handling and service-industry experience strongly preferred.
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