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Teller Supervisor - Charleston

South Atlantic BanKCharleston, SC

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Overview

Schedule
Full-time
Career level
Director
Benefits
Career Development

Job Description

JOB SUMMARY

Provides an exemplary customer experience, assists with training, supervision and coaching of the branch teller staff to ensure the same. Manages and accounts for all branch cash including vault supply. Authorizes payment of checks and acceptance of large deposits. Processes customer transactions in a professional, efficient, and accurate manner in accordance with federal guidelines and banking policy. Receives and disburses cash accurately, maintains a cash drawer and balances it daily. Interacts with customers using a consultative sales approach to offer products and services and ensures client banking needs are met. Exercises judgment with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for all the duties and responsibilities in the Teller job description
  • Receives and sends currency to/from Federal Reserve or designated currency-handling end point accurately; keeps optimum cash on hand; maintains cash limits
  • Balances branch cash daily
  • Controls and distributes official check inventory within the branch
  • Ensures teller drawers are counted and audited monthly
  • Processes night depository under dual control
  • Manages individual key/combo assignments
  • Prepares monthly and quarterly reports to include, camera logs, vault opening and closing, official checks, policy, and security violations
  • Ensures bank cameras are functioning at all times
  • Conduct quarterly alarm tests and complete the quarterly alarm test record log
  • Serves as a role model to tellers in terms of customer service, professional presence, and technical skills
  • Communicates bank's expectations and standards to tellers; coaches and follows up as needed
  • Provides input to Branch Manager on Teller and Relationship Banker performance reviews
  • Ensures Tellers follow daily procedures
  • Monitors Teller's schedules and activities to provide exemplary customer service with minimal overtime
  • Provides on-the-job training that complements other training and ensures use of standard procedures
  • Understands security procedures and ensures teller line practices at all times
  • Cross-trains teller(s) in the Teller Supervisor duties
  • Utilize the Bank's Client Relationship Management (CRM) system to enhance customer service by documenting client interactions for both sales and service activities
  • Interacts with other departments in a professional manner
  • May serve as back-up to Relationship Banker and/or other branch staff
  • May perform other duties as assigned

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FAQs About Teller Supervisor - Charleston Jobs at South Atlantic BanK

What is the work location for this position at South Atlantic BanK?
This job at South Atlantic BanK is located in Charleston, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at South Atlantic BanK?
Employer has not shared pay details for this role.
What employment applies to this position at South Atlantic BanK?
South Atlantic BanK lists this role as a Full-time position.
What experience level is required for this role at South Atlantic BanK?
South Atlantic BanK is looking for a candidate with "Director" experience level.
What is the process to apply for this position at South Atlantic BanK?
You can apply for this role at South Atlantic BanK either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.