Temp | Administration | Customer Supp/Account Rep-Sr-It | Level 2(Usd)
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Overview
Job Description
IT Service Desk AgentLocation: South Jordan, UTDuration: 12 Months ContractPay Rate: $24/hr (W2)
Overview: Seeking an IT Service Desk Agent to provide first-level technical support via phone and chat in a 24x7 environment. This role focuses on delivering excellent customer service, resolving IT issues, and maintaining accurate ticket documentation.
Key Responsibilities:
- Provide front-line IT support for software, hardware, and systems
- Troubleshoot, diagnose, and resolve technical issues or escalate as needed
- Document incidents, resolutions, and troubleshooting steps in ticketing systems
- Manage multiple requests while ensuring high first-contact resolution
- Communicate effectively with users and maintain a customer-first approach
- Collaborate with team members and support continuous process improvements
Requirements:
- High school diploma or GED required
- 2–5 years of IT support/customer service experience (phone/chat)
- Strong troubleshooting, communication, and problem-solving skills
- Ability to work in a fast-paced, high-volume environment
- Basic knowledge of Windows systems and IT tools
Additional:
- Flexible to work shifts, weekends, holidays, and overtime
- Experience in high-tech, fast-paced environments preferred
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
