Temporary Housekeeping Service Attendant - Galveston

Join Our Team at MasterCorp, Inc.!At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

Position Overview

Responsible for assisting and supporting the Executive Housekeeper in meeting quality and timeliness standards so that customer properties are cleaned to a standard of excellence and ready to receive guests on time.

Position Purpose

This position is a short-term assignment to assist during periods of seasonal high-demand and periods of peak load.  The Temporary Housekeeping Service Attendant will be responsible for cleaning, maintaining, and inspecting rooms, suites and indoor common areas at client properties and working in support positions that may include Laundry, Common Area Cleaning and Unit Inspections.

Our Values: Every associate must demonstrate our values of: 

• Integrity – We never compromise on our word.  We act with transparency – we are a trusted partner. 
• Pride – We are proud of our people and they are proud to work for MasterCorp. 
• Quality – We do things the right way and strive to continuously improve every day. 
• Dependability – We keep our promises.  We are accountable for our actions.  We meet or beat our deadlines – you can count on us. 
• Respect – We value and appreciate every member of our team.  We treat each other as we wish to be treated ourselves.  

Competencies Required

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult  issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the positions, examples of which include: 

• Prepare units for cleaning and clean units which include cleaning of the living rooms, dining rooms, patios, kitchens, bedrooms, bathrooms, and common areas.    Unit cleaning also requires the removal of trash, replacement of bed linens, dusting and cleaning floors and other specific duties required under MasterCorp policy and procedure including the 7-Steps Process. Inspect units to ensure presented appropriately for guest’s arrival
• Inspect common areas to ensure clean and free of linen and debris
• Report lost and found items to manager
• Collect soiled linens and towels from units and/or facilities and deliver to laundry
• Clean towels and linens by appropriate operation of washers/dryers
• Monitor and replace as needed detergent and other cleaning agents
• Fold/distribute clean linens to proper storage or unit linen bags
• Make linen and supply bags as directed
• Deliver clean linen and/or supply bags to units
• Perform daily maintenance on all machines (vacuums, lint traps, vents etc.)
• Assist with inventorying of supplies and linens
• Report any noted maintenance issues to manager 
• Assist in maintaining cleanliness and organization of laundry and storage areas
• Make guest deliveries as directed

In addition to the example of tasks above, each Temporary Housekeeping Service Attendant is expected to:

• Work with efficiency and quality
• Ensure a safe working environment at each site and office
• Be willing and able to perform all duties related to site operation as directed by the site manager
• Be prompt with all assignments and appointments
• Assist in solving guests and owners including attending to complaints quickly
• Create strong, positive customer relations
• Obtain a knowledge of the resort
• A passion for cleanliness and customer focus
• Demonstrated motivational skills
• Work irregular hours

Rate of Pay

As a Temporary Housekeeping Service Attended, the rate of pay of the position varies from Piece Rate to Hourly, depending on the task assigned.  Piece rate is paid on the basis of rooms cleaned and is not paid hourly; when assigned rooms or units to clean as a Temporary Housekeeping Service Attendant you are paid Piece Rate which is based on the size of the unit.  Other functions such as laundry, inspecting of cleaned units/areas, assisting with inventory, guest room deliveries are paid an hourly rate.  Under no circumstances will the rate of pay fall below the mandatory State minimum wage.

Experience and Education Requirements

•  Highschool Diploma or equivalent

Other Qualifications

• Ability to make decisions
• Planning and scheduling capabilities
• Ability to read, write and do basic math
• Use of long term and short-term memory

Travel Requirements

• Rarely

Work Environment

• Odors or dust
• Cleaning chemicals
• Laundry chemicals

Physical Demands & Frequency

• Lifting up to 25 to 50 pounds: Frequent
• Bending and stooping: Frequent
• Sitting: Occasional
• Walking: Frequent
• Climbing stairs/ladders: Frequent
• Standing: Frequent
• Talking: Frequent
• Hearing: Frequent
• Reaching: Frequent
• Use of hands to finger, handle, grasp or feel: Frequent

The Temporary Housekeeping Service Attendant is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp management.

MasterCorp Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics In addition to federal law requirements, MasterCorp Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching,  occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.________________________________________

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.