The UPS Store – Store Manager

The UPS Stores of MedinaMedina, Ohio

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Paid Vacation

Career Development

Job Description

The UPS Store – Store Manager

Location: Medina, OhioEmployment Type: Full-Time, ExemptReports To: Owner

Position Summary

Lead the day-to-day operations of a high-volume The UPS Store location while delivering exceptional customer service, developing a high-performing team, driving sales growth, controlling labor and operating expenses, and ensuring operational excellence. The Store Manager is accountable for financial performance, associate development, quality standards, and franchise compliance.

Key Responsibilities

Manage all daily store operations, opening/closing procedures, cash handling, and operational compliance.
Recruit, hire, train, coach, schedule, and develop associates.
Create labor schedules that balance customer service with payroll efficiency.
Monitor KPIs including sales, gross margin, labor %, printing revenue, mailbox growth, and customer satisfaction.
Drive growth in print, mailbox, packaging, freight, and business services.
Maintain excellent inventory control and vendor relationships.
Resolve customer concerns professionally while maintaining world-class service.
Ensure store appearance, safety, cleanliness, and brand standards.

Qualifications

3+ years of experience in retail, shipping, printing, or service management.
Prior leadership with responsibility for hiring, scheduling, coaching, and performance management.
Strong financial acumen with experience managing operating expenses.
Excellent communication, customer service, and conflict-resolution skills.
Ability to multitask in a fast-paced environment.
Experience with The UPS Store operations is strongly preferred.

Success Measures

Sales growth across all service lines
Labor cost control while maintaining service levels
Customer satisfaction and online reviews
Employee retention and development
Operational accuracy and franchise compliance

Benefits

Competitive salary • Performance bonus opportunity • Paid time off • Training and professional development • Employee discounts • Advancement opportunities

Why Join Us?

We operate customer-focused UPS Store locations with a strong emphasis on teamwork, operational excellence, and continuous improvement. We are looking for a hands-on leader who enjoys developing people, improving processes, and growing a successful business.

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FAQs About The UPS Store – Store Manager Jobs at The UPS Stores of Medina

What is the work location for this position at The UPS Stores of Medina?

This job at The UPS Stores of Medina is located in Medina, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The UPS Stores of Medina?

Employer has not shared pay details for this role.

What employment applies to this position at The UPS Stores of Medina?

The UPS Stores of Medina lists this role as a Full-time position.

What experience level is required for this role at The UPS Stores of Medina?

The UPS Stores of Medina is looking for a candidate with "Director" experience level.

What benefits are offered by The UPS Stores of Medina for this role?

The UPS Stores of Medina offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The UPS Stores of Medina?

You can apply for this role at The UPS Stores of Medina either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.