Ticket Agent / Customer Service Representative (Seasonal)
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Overview
Job Description
Ticket Agent / Customer Service Representative (Seasonal)
Location: 1347 Roger Williams Way, North Kingstown, RICompany: Rhode Island Fast FerryCompensation: Competitive hourly wage (DOE)
About Us
Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha's Vineyard, along with scenic lighthouse cruises on Narragansett Bay.
We're a close-knit, high-energy team that takes pride in delivering a great customer experience. Our shoreside staff play a key role in keeping operations running smoothly and ensuring every passenger starts their trip on the right foot.
The Role
Rhode Island Fast Ferry is seeking Ticket Agents / Customer Service Representatives for our summer season (May - October). These are full-time, seasonal positions based at our North Kingstown terminal.
This is a great opportunity for high school and college students, or anyone looking for a fast-paced, customer-focused role. As a front-line team member, you'll be the first point of contact for passengers—handling ticketing, answering questions, and helping ensure a smooth travel experience.
What You'll Do
- Assist customers with ticket purchases, reservations, and check-in
- Answer phones and provide accurate information about schedules, fares, and services
- Help customers plan trips and resolve issues professionally
- Process transactions and handle cash/credit payments
- Support daily office operations and administrative tasks
- Maintain a friendly, organized, and efficient front desk environment
What We're Looking For
- Friendly, outgoing personality with strong communication skills
- Positive attitude and strong work ethic
- Ability to work in a fast-paced, team-oriented environment
- Comfortable interacting with customers and handling questions or concerns
- Strong attention to detail and ability to learn quickly
- Previous customer service or retail experience (preferred)
Why Join Us
- Great summer job in a fast-paced, team-oriented environment
- Be part of a tight-knit, energetic crew
- Build valuable customer service and communication skills
- Opportunity for returning seasonal employment
Automate your job search with Sonara.
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