Ticket Office Event Day Staff

The Kraft GroupFoxborough, MA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

DUTIES AND RESPONSIBILITIES

Event days with strong focus on customer interaction and service
Customer Service: Assist customers with lost tickets and other customer service related issues
Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances
Understand all aspects of Ticket Office policies
Provide positive, friendly, and timely service to all guests
Ability to work evenings and weekends
Year round event opportunities
Potential for office hours during our busy times of the year
Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

Strong Customer Service skills
Keen attention to detail
Ability to work under pressure and in a fast paced setting
Able to take and relay instructions
Experience handling and balancing cash
Ability to multi-task
Reliable transportation to and from Gillette Stadium

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work for long periods of time

WORK ENVIRONMENT

A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
Ability to work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS

None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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FAQs About Ticket Office Event Day Staff Jobs at The Kraft Group

What is the work location for this position at The Kraft Group?

This job at The Kraft Group is located in Foxborough, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Kraft Group?

Employer has not shared pay details for this role.

What employment applies to this position at The Kraft Group?

The Kraft Group lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at The Kraft Group?

The Kraft Group is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at The Kraft Group?

You can apply for this role at The Kraft Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.