Ticket/Pass Agent
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Overview
Job Description
Ticket/Pass Agent - Winter 2026/2027
Location: Brian Head Resort | Department: Ticketing (Sales)
Type: Seasonal | Start Date: November 2026 | End Date: April 2027
Great with people and love getting others excited for a day on the mountain?
Ticket/Pass Agents are an integral part of resort operations. Guests will receive their first impression of the service standards at the time of reservation or query. Therefore, the right candidate must be courteous, knowledgeable, and confident. They serve as the primary greeters and point of contact when guests call, email, or walk in to inquire about Lift Tickets, Season Passes, Lessons, Rentals, Tubing, etc. Employees in this role will spend most of their shift operating a computer.
What You'll Do:
- Assists guests in the sale, issuing, and general information of Lift Tickets, Tubing Tickets, Rentals and Lessons.
- Assists guests in the sale, issuing, and general information of Season Passes, Passholder Benefits, and MCP Collective benefits.
- Assists guests in making or changing reservations over the phone or in person.
- Operates the computer sales system efficiently and effectively on a daily basis.
- Handles point of sale transactions involving cash, credit card, gift card, and voucher redemption
- Greets guests and answers all questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather conditions, Mountain information, Shuttle information, Hotel information, MCP Collective information etc.
- Perform other duties as assigned.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
