Ticket Taker/Guest Services - Ritz Raleigh

Job Summary:

The Role:

As part of the Guest Services team, ticket takers/greeters are responsible for providing excellent guest services at The Ritz. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points at the entrance to the venue.

Job Functions:

• Greet guests and scan tickets upon entry to the venue

• Assist guests with ADA seating accommodation requests

• Answer guest inquiries and provide direction to restrooms, concessions, patio, etc

• Work inside coat check during winter/cold months

• Deliver exemplary customer service to maintain customer loyalty

• Refer unresolved customer grievances to designated departments for further investigation

• Other tasks as assigned by management

Qualifications:

• Must be at least 18 years of age

• Ability to work late hours

• Flexible schedule (most call times are 6:15 PM but can be later or earlier depending on the event)

• Tolerance of all cultures, music and art forms

• At least 1 year's experience in customer service/guest services role preferred

• Customer service friendly attitude, and a desire to create a great environment for our guests

• Ability to communicate and work well with others in a loud, fast-paced and sometimes stressful environment

• Successful passing of a criminal background check

• Excellent verbal, written and interpersonal communication skills

• Ability to perform duties in a professional manner and appearance

• Position requires extended periods of prolonged standing in one place and working on your feet

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.