Tier 1 IT Support Specialist - Southfield MI
Applied InnovationSouthfield, MI
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Overview
Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Disability Insurance
Job Description
Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year. Duties and Responsibilities:
- Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
- Listen attentively to clients to identify and diagnose technical issues.
- Provide clear, positive, and professional communication with clients.
- Research and implement solutions according to established Ideal Ticket Procedures.
- Route or escalate unresolved issues to appropriate IT resources.
- Follow up with clients as needed to ensure issues are resolved satisfactorily.
- Stay up to date on emerging software, hardware, and IT trends.
- Manage time effectively under management oversight to ensure prompt resolution of issues.
- Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
- Supporting Microsoft Office applications, including Office 365.
- Basic Active Directory administration.
- On-premise Exchange support.
- Configuring and troubleshooting web content filtering and anti-virus tools.
- Managing DNS, DHCP, and network connectivity issues (wired and wireless).
- Assisting with server administration and network storage devices.
- Supporting phones and mobile devices.
- Other duties as assigned.
- Strong customer service and communication skills.
- Ability to troubleshoot and solve technical problems efficiently.
- Basic knowledge of networking, operating systems, and common IT tools.
- Ability to follow standard procedures and document work accurately.
- Comfortable working in a fast-paced, client-focused environment.
- Understanding and alignment with the organization’s core values
- High School Diploma required.
- Previous experience in IT support or help desk environment is preferred but not required.
- Experience with client-facing technical support is a plus.
- Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional (MCP)
- Other relevant IT certifications
Why Applied Innovation?
We offer a comprehensive benefits package, including:
- Medical, dental, and life insurance on the 31st day of employment.
- Short-term disability.
- Paid vacation and holidays.
- Paid volunteer time.
- 401(k) retirement plan with company match program.
- Opportunities for professional growth and advancement
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FAQs About Tier 1 IT Support Specialist - Southfield MI Jobs at Applied Innovation
What is the work location for this position at Applied Innovation?
This job at Applied Innovation is located in Southfield, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Applied Innovation?
Employer has not shared pay details for this role.
What employment applies to this position at Applied Innovation?
Applied Innovation lists this role as a Full-time position.
What experience level is required for this role at Applied Innovation?
Applied Innovation is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Applied Innovation for this role?
Applied Innovation offers following benefits: Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Community Service Time, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Applied Innovation?
You can apply for this role at Applied Innovation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.