Tier 1 Support Technician

Tier 1 Support Technician 

Location: On-Site/In-Office | Golden, CO 

About Prime Robotics 

Prime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages. 

Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses. 

About the Role 

We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume. 

What You'll Do 

• Serve as the first point of contact for technical support requests from customer sites 

• Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure 

• Document issues and resolutions in our ticketing system 

• Escalate complex issues to Tier 2 support when needed 

• Assist with monitoring customer site health and system uptime 

Schedule: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM (1-hour lunch) | One weekend per month on-call 

Requirements

What We're Looking For 

• Solid Windows OS knowledge 

• Strong problem-solving skills 

• Clear written and verbal communication 

• Ability to work independently during evening hours 

Nice to Have 

• Linux experience 

• Helpdesk or IT troubleshooting background 

• Experience in warehouse or logistics environments 

Benefits

Benefits 

We value our team members and offer meaningful benefits: 

• Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing 

• Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed 

• Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront 

• A collaborative culture where innovation thrives and your work has a real impact 

• The excitement of contributing to transformative technology in a fast-growing industry 

Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. 

Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. 

We unfortunately cannot offer visa sponsorship for this position. 

Please note that Prime Robotics is open to hiring for this role in the United States OR at our corporate HQ in Lakewood, CO.