Overview
Remote
On-site
Compensation
$25-$25/hour
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client refers to several distinct entities, most notably the not-for-profit system in Idaho/Eastern Oregon, and the Texas-based system affiliated with Common Spirit Health.
Job Title: Tier 1 Technical Support Location: Boise, ID 83712 Duration: 12 Months Job Type: Temporary Assignment Work Type: Hybrid
Job Description:
Responsibilities
- Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.
- Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
- Troubleshoot standard enterprise software including Microsoft Office 365, Adobe, line-of-business, and proprietary applications.
- Accurately document all customer interactions in the ticketing system.
- Escalate and route unresolved requests to appropriate secondary technical teams.
Preferred Qualifications
Experience
- 1+ years of enterprise help desk/service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.
Technical Knowledge
- Windows 10.
- VDI environments.
- Microsoft Office 365.
- Mobile devices.
- Enterprise ticketing software.
Systems Administration
- Basic understanding of Active Directory tools, group policies, and user account management.
Industry Background
- Prior experience in large enterprise environments (healthcare, financial, or tech institutions strongly preferred).
Soft Skills
- Outstanding communication and phone-based customer service skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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FAQs About Tier 1 Technical Support Jobs at TekWissen LLC
What is the work location for this position at TekWissen LLC?
This job at TekWissen LLC is located in Boise, ID, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TekWissen LLC?
Candidates can expect a pay range of $25.02–$25.02 per hour for this role.
What employment applies to this position at TekWissen LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TekWissen LLC?
You can apply for this role at TekWissen LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.