Tier 2 IT Technician
NetranomMorgantown, WV
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Overview
Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Career Development
Health & Wellness Programs
Job Description
Tier 2 Technician — Morgantown, WV (Hybrid)
Netranom | Morgantown, WV | Hybrid | Full-TimeAbout NetranomSince 1998, Netranom has been West Virginia's trusted IT partner — and we're proud of it. From managed IT services and network security to cloud solutions and A/V deployments, we serve a wide range of industries including healthcare, legal, government, education, financial services, coal & mining, and more. With a 97.8% customer satisfaction score and over 630 reviews in just 90 days, our commitment to exceptional service isn't just a tagline — it's who we are.We're growing, and we're looking for a skilled, motivated Tier 2 Technician to join our team in North Central West Virginia and help us continue delivering the fast, reliable, and friendly service our clients count on every day.The RoleAs a Tier 2 Technician, you'll be the backbone of our technical support operations — handling escalated issues beyond the scope of Tier 1, diving deep into network infrastructure, server environments, and end-user systems. You'll work directly with a diverse portfolio of business clients, owning problems from diagnosis through resolution with minimal supervision.This is a fully remote position based out of the Morgantown, WV area. While you'll work from home the majority of the time, some client-facing, on-site visits will be required — which is why we're setting you up with a company vehicle.What You'll Do- Provide escalated Tier 2 technical support for client environments via phone, remote tools, and on-site visits
- Administer and troubleshoot Windows Server environments (2016/2019/2022), including installation, configuration, and maintenance
- Support and resolve issues across Windows Desktop platforms (Windows 10/11)
- Manage and maintain Active Directory, including user accounts, group policies, OUs, and permissions
- Configure and manage DNS, DHCP, and related network services
- Implement, and troubleshoot VLANs and network segmentation strategies
- Configure and manage routing protocols and infrastructure across client networks
- Deploy, configure, and support SonicWall firewalls and security appliances
- Assist in onboarding new clients, including network assessments and documentation
- Work within a PSA/ticketing system (ConnectWise) to track, prioritize, and resolve support tickets in a timely manner
- Collaborate with Tier 1 technicians, providing mentorship and escalation support
- Document technical procedures, network diagrams, and client-specific configurations
- Participate in on-call rotation as needed to support after-hours critical issues
- 5+ years of experience in a related IT support or systems/network administration role
- Proficiency in Windows Server administration (2016, 2019, 2022)
- Strong Windows Desktop support skills (Windows 10/11)
- Hands-on experience with Active Directory administration and Group Policy
- Solid understanding of DNS, DHCP, and core network services
- Experience managing VLANs and network switching environments
- Clean driving record — required for client site visits
- Must pass a background check prior to employment
- SonicWall firewall configuration and administration experience
- Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune)
- Familiarity with RMM tools (N-able, NinjaRMM, or similar)
- Experience working in a Managed Service Provider (MSP) environment
- Knowledge of backup and disaster recovery solutions (Datto, Acronis, Veeam, etc.)
- Exposure to VoIP/cloud phone systems configuration and support
- Understanding of cybersecurity fundamentals — endpoint protection, MFA, phishing mitigation
- Industry certifications such as CompTIA Network+, Security+, Microsoft (MD-102, AZ-104), or equivalent
- Strong troubleshooting mindset — you don't just fix it, you figure out why
- Excellent verbal and written communication skills; able to translate technical language for non-technical users
- Self-motivated and comfortable working independently in a remote environment
- Customer-first attitude — our clients love us, and you'll be a big reason why
- Ability to manage multiple priorities and work tickets efficiently under pressure
- Team player who's willing to share knowledge and elevate those around you
- Fully remote work environment
- Company vehicle provided for client site visits
- Healthcare benefits included
- Comprehensive benefits package
- Opportunities for professional development and certifications
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FAQs About Tier 2 IT Technician Jobs at Netranom
What is the work location for this position at Netranom?
This job at Netranom is located in Morgantown, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Netranom?
Employer has not shared pay details for this role.
What employment applies to this position at Netranom?
Netranom lists this role as a Full-time position.
What experience level is required for this role at Netranom?
Netranom is looking for a candidate with "Senior-level" experience level.
Does Netranom allow remote work for this role?
Yes, this position at Netranom supports remote work, giving candidates the flexibility to work outside the primary office location.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Netranom for this role?
Netranom offers following benefits: Health Insurance, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Netranom?
You can apply for this role at Netranom either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.