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Tier 2 Support Specialist

Job DetailsReston, VA
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Disability Insurance
Life Insurance

Job Description

Tier 2 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area.

Roles and Responsibilities

  • Provide hardware and software support for Windows desktops and laptops
  • Configure, test and install printers, scanners, network copier/printers
  • Use computer images to install and configure laptops and PCs
  • Ensure latest approved BIOS and patches are applied to PCs and laptops
  • Support users with file shares and permissions issues
  • Track, log and report each service request
  • Additional duties as assigned

Requirements

Skills & Experience

  • 2+ years of Windows Support experience
  • 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
  • Excellent problem-solving skills
  • Strong knowledge of Windows operating systems
  • Working knowledge of Microsoft Office Suite
  • Excellent documentation, collaborative and communication skills, both written and verbal

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

Some of our competitive benefits include

  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance

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FAQs About Tier 2 Support Specialist Jobs at Job Details

What is the work location for this position at Job Details?
This job at Job Details is located in Reston, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Job Details?
Employer has not shared pay details for this role.
What employment applies to this position at Job Details?
Job Details lists this role as a Full-time position.
What experience level is required for this role at Job Details?
Job Details is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Job Details for this role?
Job Details offers following benefits: Health Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Job Details?
You can apply for this role at Job Details either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.