Tier III Devops Engineer

Encora DigitalIndianapolis, IN

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Position Overview

We are looking for a Tier III DevOps Engineer to join our team and ensure the reliability, scalability, and performance of custom platforms built on AWS infrastructure and Kubernetes containers. This role will focus on resolving Tier 3 issues, collaborating with engineering teams to prepare operations for new releases, and proactively improving platform stability and customer experience.

Key Responsibilities

Troubleshoot and resolve Tier 3 platform issues on AWS-based custom applications.
Work closely with engineering teams to prepare Operations for new releases and feature enhancements.
Identify recurring issues and develop automated solutions or process improvements.
Implement strategies to enhance platform reliability, scalability, and performance.
Monitor system health and proactively address potential risks.
Collaborate with internal stakeholders to improve customer experience and product robustness.
Participate in incident response, root cause analysis, and post-mortem reviews.
Contribute to documentation, runbooks, and operational readiness plans.

Required Qualifications

Hands-on experience with AWS cloud infrastructure and services.
Strong knowledge of Kubernetes and container orchestration.
Proficiency in Python or Go for scripting and automation.
Experience in platform support, troubleshooting, and performance optimization.
Familiarity with CI/CD pipelines, monitoring tools, and observability practices.
Strong problem-solving skills and an engineering mindset.
Familiarity with Observability stack (Open Source) PLGJ Prometheus + Loki + Grafana + Jaeger

Preferred Qualifications

Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
Knowledge of microservices architecture and distributed systems.
Exposure to DevOps practices and SRE principles.
AWS certifications (Solutions Architect, SysOps, or DevOps Engineer) are a plus.

Soft Skills

Excellent communication and collaboration skills.
Ability to work in a fast-paced, dynamic environment.
Strong analytical and critical thinking abilities.

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FAQs About Tier III Devops Engineer Jobs at Encora Digital

What is the work location for this position at Encora Digital?

This job at Encora Digital is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Encora Digital?

Employer has not shared pay details for this role.

What employment applies to this position at Encora Digital?

Encora Digital lists this role as a Full-time position.

What experience level is required for this role at Encora Digital?

Encora Digital is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Encora Digital?

You can apply for this role at Encora Digital either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.