Total Product Support Engineer
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Education
Engineering (PE)
Career level
Senior-level
Job Description
This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future. This includes current OPT status.
We are looking for a talented Total Product Support Engineer to join our ALD team here in Phoenix, AZ. ALD Equipment experience is REQUIRED for this role.
Key Responsibilities:
- System level expert focused on product support for new product development.
- Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
- Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
- Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
- Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
- Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
- Detailed Reporting of field issues for new products in the field
- Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
- Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
Education & Experience:
- Bachelor's Degree in engineering discipline and/or 5+ years of related experience with semiconductor equipment
- Depending on the product development cycle travel ranges from 25-50%
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Total Product Support Engineer Jobs at ASM
What is the work location for this position at ASM?
This job at ASM is located in Phoenix, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ASM?
Employer has not shared pay details for this role.
What employment applies to this position at ASM?
ASM lists this role as a Full-time position.
What experience level is required for this role at ASM?
ASM is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at ASM?
You can apply for this role at ASM either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.