Tow Truck Dispatcher
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$15+/hour
Job Description
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Job Title: Tow Truck Dispatcher
Starting Pay: $17/hourly
Company: Quantum Towing and Recovery LLC
Location: Kyle, TX
Job: Full Time
Employment Type: W2 Employee
About Us: Quantum Towing and Recovery is a leading provider of towing and roadside assistance services in Kyle, TX. We pride ourselves on our commitment to customer satisfaction and maintaining a reliable fleet of vehicles to serve our community's needs. As we continue to grow, we are seeking a dedicated Tow Truck Dispatcher to effectively communicate to drivers, customers and other tow yard personnel on all towing operations performed by our company.
Job Summary:
As a Dispatcher at Quantum Towing and Recovery, you'll play a crucial role in coordinating the movement of our tow truck drivers to efficiently respond to customer needs and execute assigned tasks. This dynamic position involves handling customer inquiries, entering service requests into our dispatching software, dispatching drivers, facilitating communication with customers, processing payments, releasing impounded property and vehicles, and maintaining accurate records.
General Accountabilities:
· Answering phones and effectively communicating with customers to address their inquiries and service requests.
· Entering all service calls and relevant information into our dispatching software system.
· Dispatching tow truck drivers to specific work locations based on customer needs and predetermined job roles.
· Communicating with customers and insurance companies regarding release documents, payments, and other related matters.
· Receiving and processing credit card information as necessary for payments.
· Releasing impounded property and vehicles in accordance with company procedures.
· Maintaining accurate records of all dispatch activities as required.
Job Qualifications:
· Experience: A minimum of a few months to one year of relevant experience in a similar role is preferred.
· Subject to background check
Skills:
· Excellent verbal and written communication skills.
· Strong ability in active listening to understand customer needs and concerns.
· Effective coordination skills to manage multiple tasks and dispatch drivers efficiently.
· Proficiency in monitoring ongoing activities and adjusting plans as needed.
· Active learning mindset to quickly grasp new processes and technologies.
· Solid record-keeping abilities to maintain accurate documentation.
· Strong problem-solving skills to address challenges effectively.
· Effective time management skills to prioritize tasks and meet deadlines.
We look forward to reviewing your application and potentially welcoming you to our Quantum Towing and Recovery team!
Note: Only qualified candidates will be contacted for an interview: Quantum Towing and Recovery is an equal opportunity employer.
Compensation: $15.00 per hour
Quantum Towing
Quantum towing is a local family owned business that was established in 2008. At Quantum Towing our goal is to provide excellent service to our surrounding communities. Quantum Towing was born from a dream that the owner, John Rodriguez had to start a business that would benefit the community he lived in.
John Rodriguez was born and raised in Buda Tx and considers it and the surrounding Hays and Caldwell Counties home. He has a strong love for his family, his God and his community, giving of himself to help those in need. His faith is the driving force in his daily personal life as well as the operation of his business. He works daily with his long time wife Ladonna and sons, John Dylan, Justin, Joshua and Jared. His commitment to his community is evident by his many chartable acts within Hays and Caldwell County while also showing support for those communities by participating in parades, festivals and Chamber of Commerce events.
Our actions will always speak louder than our words!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Tow Truck Dispatcher Jobs at Quantum Towing
What is the work location for this position at Quantum Towing?
This job at Quantum Towing is located in Kyle, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Quantum Towing?
Candidates can expect a pay range of $15 (per hour).
What employment applies to this position at Quantum Towing?
Quantum Towing lists this role as a Full-time position.
What experience level is required for this role at Quantum Towing?
Quantum Towing is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Quantum Towing?
You can apply for this role at Quantum Towing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.