Tower Lead - Iaas - Azure, Azure Kubernetes
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Overview
Job Description
Hello,
My name is Sreeja and I represent TestingXperts Inc. TestingXperts is a Specialist QA & Software Testing Company, and an Independent Software Testing division of Damco Group, which is a leading IT Solutions and Services company working with Fortune Enterprises globally. Inheriting the virtues of job quality and optimal user satisfaction from Damco Group, TestingXperts aims at promoting the ethics of connected innovation, thereby seeding the integral values in our employees and achieving unmatched contentment in our clients. To know more about Testingxperts Inc., please visit our website www.testingxperts.com.
If you are interested in the opportunity listed below, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position
No C2C only W2
Role: Tower Lead - IaaS- Azure, Azure Kubernetes
Location : Texas Onsite/hybrid/remote
Job Summary The Tower Lead for Support & Operations plays a crucial role in ensuring the efficient management of escalations and the delivery of services aligned with the Service Level Agreements (SLAs) and Statements of Work (SOWs). This position is vital for driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that foster continuous improvement within the organization. (1.) Key Responsibilities 1. Generate Tower-Level Revenue By Leveraging Iaas On Azure And Implementing Infrastructure As Code (Iac) Practices Using Terraform And Vra To Optimize Resource Deployment. 2. Ensure Timely Resolution Of Escalations And Crises By Coordinating With Cross-Functional Teams, Adhering To Agreed Sla Norms, And Utilizing Azure Kubernetes For Efficient Incident Management. 3. Oversee Operational Hygiene By Validating Reports And Ensuring The Delivery Of Services As Specified In The Sow, Applying Best Practices In Windows Azure Iaas And Paas Environments. 4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness, Utilizing Azure Tools For Customer Engagement. 5. Implement Profit Improvement Plans (Pip) By Identifying Automation Opportunities And Driving Self-Initiated Projects That Improve Operational Efficiency And Reduce Costs Using Azure'S Automation Capabilities.Skill Requirements 1. Strong Proficiency In Iaas On Azure And Infrastructure As Code (Iac) With Terraform And Vra. 2. In-Depth Knowledge Of Azure Kubernetes, Windows Azure Paas, And Windows Azure Iaas. 3. Solid Understanding Of Service Delivery Frameworks, Sla Management, And Operational Performance Metrics.Certification 1. Azure Solutions Architect Expert Certification Is Highly Recommended. 2. Terraform Associate Certification Is Valuable But Not Mandatory.
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