Towing Operations Manager

Global Pacific SupportHouston, TX

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Job Description

Global Pacific Support is seeking a highly organized and experienced Towing Operations Manager to oversee and manage all aspects of our towing operations. The ideal candidate will be responsible for ensuring efficient and effective service delivery, managing the towing team, and maintaining excellent customer satisfaction. This leadership role requires a strategic thinker with strong management skills and a thorough understanding of towing industry standards and regulations.

Responsibilities

Plan, coordinate, and oversee daily towing operations to ensure timely and high-quality service.
Manage and supervise towing personnel, including drivers, dispatchers, and support staff.
Develop and implement operational policies and procedures to improve efficiency and safety.
Monitor fleet maintenance and ensure all vehicles are properly serviced and compliant with safety standards.
Collaborate with other departments to optimize resource allocation and service delivery.
Handle customer complaints and inquiries professionally to maintain customer satisfaction.
Prepare and analyze reports on operational performance, costs, and productivity.
Ensure compliance with local, state, and federal towing regulations.
Recruit, hire, and train new towing personnel as needed.
Stay updated on industry trends and technologies to enhance operational effectiveness.

Requirements

Proven experience in towing operations management or a similar leadership role.
Strong knowledge of towing industry regulations, safety standards, and best practices.
Excellent leadership and team management skills.
Exceptional organizational and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to manage multiple priorities and work under pressure.
Proficiency in using dispatch and fleet management software.
Experience with budgeting, reporting, and performance analysis.
Valid driver’s license and a clean driving record.
Flexibility to work varied hours including on-call as necessary.

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FAQs About Towing Operations Manager Jobs at Global Pacific Support

What is the work location for this position at Global Pacific Support?

This job at Global Pacific Support is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Global Pacific Support?

Employer has not shared pay details for this role.

What employment applies to this position at Global Pacific Support?

Global Pacific Support lists this role as a Full-time position.

What experience level is required for this role at Global Pacific Support?

Global Pacific Support is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Global Pacific Support?

You can apply for this role at Global Pacific Support either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.