Trade Administrative Assistant - Customer Service Rep

Doug Anderson Plumbing & Heating in Billerica, MA is looking for a full-time Trade Administrative Assistant

• Customer Service Rep. You will join a local, family-owned company where you can grow and be part of a helpful, friendly office team. The work is steady and the schedule is reliable. About Our Team: We are a thriving local partner, anchored by integrity, reliability, and community trust. We specialize in providing high-quality plumbing and heating services, relentlessly focused on delivering an exceptional customer experience on every job. Our sustained growth is a direct result of our dedication to client satisfaction, supporting employee well-being, and nurturing enduring professional relationships. We operate with open communication, commit to continuous operational improvement, and actively cultivate a supportive culture where every contribution matters. WHAT YOU'LL DO: As an Administrative Assistant
• Customer Service Rep, you will come to our office ready to answer phone calls and help our customers. You will make sure customers get answers quickly and follow up with them when needed. You will help with scheduling, update appointments, and keep things running smoothly. Your day will also include office tasks like entering data, keeping files organized, and helping the office stay tidy. You will support the managers and other office staff by preparing information and helping with tasks. Staying organized and calm, even when things get busy, will help you do well in this job. WHAT WE'RE OFFERING: This job pays up to $28 per hour. This is a full-time job. While you train, you will work 7:30 AM to 3:30 PM. After training, your hours will be 8:00 AM to 4:30 PM, Monday through Friday. There is no night or weekend work. You will work inside our warehouse office. Benefits: Health Dental Vacation time Trainings Small company events Steady hours Supportive management Company-provided gear APPLY IF YOU MEET THESE QUALIFICATIONS: 2+ year(s) of experience in a fast-paced office environment (trades, dispatch, reception, or administrative support) Experience with scheduling or dispatching in a trade service-based or appointment-heavy environment Familiarity with office software and workflow systems such as Google Workspace, CRM platforms, or scheduling tools (Service Titan knowledge is a plus) Strong communication and customer service skills, especially by phone Highly organized, detail-oriented, reliable, and punctual Accountable and able to manage multiple tasks and follow through on details Multitasking and problem-solving abilities, especially during shifting priorities Quick learner with initiative and the ability to work independently Join Doug Anderson Plumbing and Heating and be our new Administrative Assistant
• Customer Service Rep! If this sounds like a good fit for you, apply today using our mobile-friendly application. Job Posted by ApplicantPro