Trade Office And Customer Service Assistant

Doug Anderson Plumbing & Heating is pleased to announce an opening for a full-time Trade Office and Customer Service Assistant at our Billerica, MA location. This position offers a competitive hourly wage of up to $28 and the opportunity to be part of a respected, family-owned company with a strong community reputation.

Benefits and perks:

• Health
• Dental
• Vacation time
• Trainings
• Small company events
• Steady hours
• Supportive management
• Company-provided gear

YOUR SCHEDULE AS AN OFFICE AND CUSTOMER SERVICE ASSISTANT

The Office and Customer Service Assistant position is full-time and based on-site. The training schedule is from 7:30 AM to 3:30 PM. Upon completion of training, the regular schedule is 8:00 AM to 4:30 PM, Monday through Friday. There are no night, weekend, or remote work requirements.

YOUR DAY

As an Office and Customer Service Assistant, you will begin your day in our office, located within our warehouse facility. You will handle incoming calls with courtesy and professionalism, follow up on leads, and reach out to customers to ensure satisfaction. Each day will involve supporting daily scheduling, updating appointments, and working collaboratively to coordinate changes and keep operations efficient. Administrative responsibilities such as email management, data entry, and maintaining paperwork will be a regular part of your routine. You will contribute to an organized and efficient workplace, assist management and senior staff with preparing information and completing assignments, and play a key role in supporting the overall workflow of the office. Your ability to manage multiple responsibilities and maintain composure during busy periods will be essential to your success.

REQUIREMENTS FOR A TRADE OFFICE AND CUSTOMER SERVICE ASSISTANT

• 2+ year(s) of experience in a fast-paced office environment (trades, dispatch, reception, or administrative support)
• Experience with trade scheduling or dispatching in a service-based or appointment-heavy environment
• Familiarity with office software and workflow systems such as Google Workspace, CRM platforms, or scheduling tools (Service Titan experience is a plus)
• Strong communication and customer service skills, especially by phone
• Highly organized, detail-oriented, reliable, and punctual
• Accountable and able to manage multiple tasks and follow through on details
• Multitasking and problem-solving abilities, especially during shifting priorities
• Quick learner with initiative and the ability to work independently

OUR STORY

Doug Anderson Plumbing and Heating is a thriving local company built on integrity, reliability, and dedicated community service. We pride ourselves on delivering superior, high-quality plumbing and heating services, focusing on consistently providing exceptional customer experiences. Our success is driven by our commitment to total customer satisfaction, the well-being of our employees, and the creation of long-term relationships. We champion open communication, value continuous improvement, and cultivate a work culture where every team member's contribution is essential.

WE CAN'T WAIT TO HEAR FROM YOU

Qualified candidates interested in joining Doug Anderson Plumbing & Heating are encouraged to apply through our mobile-friendly application process. We look forward to considering your application for this important role in our organization.