Trade Processing Account Service Desk Specialist Tier 2

TEEMAOrlando, FL

$52,000 - $55,000 / year

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Remote

On-site

Compensation

$52,000-$55,000/year

Job Description

Job Summary

Trade Account Service Desk Specialist

TEEMA

Full-time

Hybrid | Orlando, FL, United States

Account Service Desk Specialist II (Tier 2 Support)Primarily Remote | Ashburn, VA / Orlando, FL / San Antonio, TX24/7 Rotating Shift Environment

Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities.

In this Tier 2 support role, you will provide advanced assistance to a large user community that includes government agencies, trade partners, importers, exporters, and customs personnel. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.

Key responsibilities include supporting user enrollment, account activation, access management, and portal administration for both government and trade users. You’ll also assist with documentation updates, knowledge management contributions, urgent incident response, and ongoing platform training to maintain technical proficiency.

This role is ideal for candidates who enjoy solving problems, delivering exceptional customer service, and supporting complex, high-visibility systems in a fast-paced operational environment.

Qualifications:

2+ years of IT help desk, technical support, or customer support experience
Experience supporting web portals, business applications, or account management processes
Strong troubleshooting, communication, documentation, and customer service skills
Bilingual English/Spanish fluency required
Ability to work rotating schedules, including evenings, weekends, and holidays
U.S. Citizenship required; ability to pass a federal background investigation

Preferred:

Experience with ACE (Automated Commercial Environment) or trade compliance systems
Familiarity with import/export processes, customs operations, or government programs
ServiceNow or ITSM platform experience
Prior federal, DHS, or regulatory environment experience
HDI or related support certifications

This is a strong opportunity for technical professionals seeking impactful work supporting critical trade and customs operations nationwide.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Trade Processing Account Service Desk Specialist Tier 2 Jobs at TEEMA

What is the work location for this position at TEEMA?

This job at TEEMA is located in Orlando, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TEEMA?

Candidates can expect a pay range of $52,000 and $55,000 per year.

What employment applies to this position at TEEMA?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at TEEMA?

You can apply for this role at TEEMA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.