Trade Sales Support Coordinator

Pella Mid-AtlanticBeltsville, MD

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Are you customer service focused? Do you like having a variety of projects on your plate at once? If so, this position is for you.

Pella Mid-Atlantic is hiring for Trade Sales Support. Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.

Responsibilities:

Provide strong customer service to our internal and external clients
Responsible for assisting the Trade Sales Rep with their clients. This includes: quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions.
Manage the installation process with the installers and project manager.
Learn and retain product knowledge of Pella window and door products
Use CRM software and develop best practices to track all customer service interactions
Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
Be our client's advocate by responding promptly, following up, and being proactive with solutions
Partner with internal departments to facilitate rapid problem solving for our customers
Proactively support and interact with sales trade team

Skills/Knowledge:

Bachelor's degree preferred
2+ years’ experience in customer service or application support role
Industry Experience preferred but not required
Strong, detail-oriented multitasker who has a “can do” attitude.
Team player who enjoys collaborating to find effective solutions
Strong learner who possess a desire to learn new things
Ability to communicate clearly and concisely, both orally and in writing.
Proficient with Microsoft office based software applications with an ability to learn new programs
Construction knowledge to include windows, doors, flooring or millwork
Experience working in a sales driven company or partnering with a sales team

Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Trade Sales Support Coordinator Jobs at Pella Mid-Atlantic

What is the work location for this position at Pella Mid-Atlantic?

This job at Pella Mid-Atlantic is located in Beltsville, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pella Mid-Atlantic?

Employer has not shared pay details for this role.

What employment applies to this position at Pella Mid-Atlantic?

Pella Mid-Atlantic lists this role as a Full-time position.

What experience level is required for this role at Pella Mid-Atlantic?

Pella Mid-Atlantic is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Pella Mid-Atlantic?

You can apply for this role at Pella Mid-Atlantic either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.