Traffic Management Center Operator Trainee

MCA CommunicationsAustin, TX

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Overview

Remote

On-site

Job Description

We are hiring entry-level Traffic Management Center Operators to join our team at a major traffic operations center in Austin. You will monitor highway cameras, detect incidents, and help coordinate emergency response across hundreds of miles of roadway — keeping Austin moving safely 24/7.

Shift

8:30pm - 7:00AM
10 Hours Shifts Overnight
Sunday through Wednesday

What You'll Do

Monitor live highway camera feeds for crashes, debris, and disabled vehicles
Log and track incidents using traffic management software
Dispatch emergency responders and roadside assistance via radio, phone, and email
Update dynamic highway message signs to alert drivers
Answer after-hours calls and coordinate with the appropriate teams
Support major events and weather emergencies as needed

Requirements

Minimum 1 year of relevant experience within the past 3 years
Comfortable working in a fast-paced, high-pressure environment
Strong written and verbal communication skills
Must pass a background check (including FBI fingerprint-based check)
Valid Texas driver's license with a clean driving record
Must complete required radio and incident management training upon hire
Fluent in English (written and spoken)

What to Expect

You'll start under the supervision of experienced operators and work toward full certification within 120 days. Pre-employment and random drug testing required. All background check costs are covered.

Ideal Candidates

This role is a great fit for candidates with experience as a 911 dispatcher, emergency communications operator, or police/fire/EMS dispatcher. We also welcome applicants from airport or transit operations centers, utility/energy control rooms, military communications roles, security operations centers, or freight/truck dispatch. If you're used to shift work, multi-screen monitoring, radio communication, and coordinating fast-moving situations under pressure — we want to hear from you.

Benefits:

Dental insurance
Health insurance
Paid time off

Work Location: In person

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FAQs About Traffic Management Center Operator Trainee Jobs at MCA Communications

What is the work location for this position at MCA Communications?

This job at MCA Communications is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MCA Communications?

Employer has not shared pay details for this role.

What employment applies to this position at MCA Communications?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at MCA Communications?

You can apply for this role at MCA Communications either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.