Trainer

techWALL® Trainer Needed 

Gratis Solutions/autoWALL® is a software company residing in Chattanooga TN.  We produce innovative disruptive products.  We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. With this company, you can make an impact on the success of our business and that of our customers and yourself.  We are seeking an experienced applicant or someone who feels training on game changing software is for them.  This position offers highly competitive comp along with 401K, insurance and ability to own stock in the company you are helping to build.  To earn this position, you must reside in Chattanooga and work from our headquarters when not travelling.

The   techWALL®Trainer/ Installer will be required to  travel 75% of his time to dealerships Monday - Friday throughout US. Prepare for the effective execution of techWALL® products being installed. Applicants must be able to plan travel according to techWALL® training schedule and company travel guidelines. A strong presence and professional business attire are required. Applicants must be able to execute installation processes to assure consistent quality installation training, imbed the software by training dealership personnel on Best Practice processes associated with techWALL® products and services including but not limited to the following: Database Mining, Contact Center Services, Texting, Reporting and online payment processes; train fixed operations personnel on administrative functions associated with these products. In addition, applicants must assure software adjustments are made to personalize the software for the store and users as needed during installation and follow-up visits, executing initiatives focused on client retention. The ideal applicant will achieve Performance Goals in key areas including but not limited to: maintain consistent high levels of customer satisfaction, sell and deliver additional follow-up training, assure customer satisfaction with installations, training and our products. The applicant must effectively complete customer retention visits in such a manner that dealerships would not ever consider any competitive software.

 As a leader, applicant will develop training resources for other trainers, other techWALL® associates and customers, develop and participate in training to enhance skills. This positions will participate in twice-weekly trainer conference calls, participate in other assigned team meetings by phone and in-person, lead or assist with techWALL® installations as assigned and effectively communicate ideas for improvement, support requests and training execution to assure quality control in training in compliance with all corporate policies. Applicant will execute special projects as directed by management.

REQUIRED QUALIFICATIONS:

• 5+ years of automotive retail, consulting, and management experience.
• Bachelor’s Degree preferred.
• Ability to travel 75% of the time, including overnight stays.
• Excellent facilitation, presentation, coaching and communication skills.
• Solid computer literacy, time management and scheduling skills.
• Automotive Systems Training Experience.
• Knowledge of proprietary OEM systems.
• Knowledge of retail business processes.
• Knowledge of fixed operations
• Working knowledge of inventory management and workbench platforms.
• Understanding of future automotive retailing/ fixed operations landscape and a desire to affect positive change in the industry.
• Ability to recognize opportunities where others see challenges.
• Competency in basic performance consulting tools, such as Root Cause Analysis and Action Planning.

If you wish to join this dynamic, game changing, highly motivated, success oriented company.  Please provide your resume to careers@gratistech.com