Trainer, Regional Systems

WHO WE ARE

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

WHAT WE'RE LOOKING FOR

The Trainer, Regional Systems is responsible for developing, implementing, and overseeing training programs in their assigned Region/location that equip new and existing service personnel with the necessary skills and knowledge to excel in their roles. The individual in this position plays a critical role in enhancing team performance, operational efficiency, compliance and user adoption by aligning training with enterprise standards and regional workflow. This role will also be instrumental in driving customer experience, ensuring a smooth onboarding process for new hires and continuous learning for the client service teams.

A GLIMPSE INTO YOUR DAY

• Trains regional team members on duties, expectations, standards, and policies.
• Develops, designs and creates comprehensive training programs and materials in conjunction with the Corporate Enterprise Training team, including presentations, manuals, and e-learning modules tailored to the needs of service personnel.
• Manages the onboarding process for new service representatives, ensuring they receive the necessary training and resources to succeed.
• Collaborates with HR and Regional Leadership to streamline onboarding procedures and improve new hire experiences from a training perspective.
• Implement training sessions to keep the regional service team updated on product knowledge and industry trends. and client experiences. Provides ad hoc remediation training as identified by leadership.
• Evaluates and adjusts training content based on feedback and performance metrics to ensure service standards are being met.
• Monitors and measures the effectiveness of training programs through surveys, assessments, and performance data.
• Provides regular feedback to leadership regarding team performance and areas for improvement.
• Works closely with the Vice President (VP), Client Success, Regional Training Director and Regional Leadership to identify training needs and align programs with business goals.
• Collaborate with the VP, Operations and/or Regional Training Director to identify key strategic carrier partners and leverage them as additional training resources.
• Facilitates knowledge sharing and best practices among team members.
• Provides one-on-one coaching and support to service personnel, helping them develop their skills.
• Fosters a culture of continuous learning and professional growth within the regional service team.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class service experience.
• Performs other projects, duties, and tasks, as assigned.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• High School diploma or equivalent required. Four-year degree in Business, Education, or a related field preferred.
• Property and Casualty Insurance License is required and must be maintained.
• Certification in training or instructional design (e.g., ATD, CPTD) is a plus.
• Minimum 5 years' experience in training, education, or management within the insurance industry.
• Prior experience acting in a mentor capacity and/or successfully leading a large project team preferred.
• Strong communication, presentation skills and interpersonal skills
• Strong understanding of training processes and techniques, with a proven track record of improving performance.
• Intermediate knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Ability to create engaging training materials and deliver effective training sessions.
• Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.
• Proficient in using Learning Management Systems (LMS) and other training technologies.
• Ability to travel as required by business need.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

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Note: The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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$60,000.00 - $100,000.00