Training Assistant Manager

ESSENTIAL FUNCTIONS:

• Serve as an affiliate-wide trainer for all non-licensed center staff, with support from health center management and administrative staff. Train and evaluate staff in family planning services, FDA-approved birth control methods, STD prevention and treatment, HIV testing, abortion services, sexual health counseling, principles of health promotion, and use of electronic health record systems.
• Participate in orientation, onboarding, and initial training of new employees to ensure all required competencies are completed within six months or sooner.
• Conduct observation, coaching, and re-training for existing staff as needed to maintain compliance with affiliate standards, protocols, and quality expectations.
• Communicate medically accurate, comprehensive, age-appropriate information on human sexuality topics, including family planning, contraception, abortion, STIs, sexual orientation, gender identity, and Planned Parenthood services.
• Provide center leadership to foster positive attitudes, trust, and collaboration among staff in achieving affiliate goals.
• Ensure completion of required annual training, maintain current CPR certification, and adhere to all HIPAA and patient privacy regulations.
• Assist in ensuring compliance with applicable federal, state, and local laws, health care licensing, contracts, grant requirements, Planned Parenthood policies and procedures, medical protocols, infection control plans, security standards, and employee handbook.
• Perform clinical, reception, bookkeeping, lab, and counseling duties as needed.
• Enter required data, maintain program documentation, and generate reports, including tracking staff training compliance.
• Support Training Department leadership with additional tasks as assigned.

VALUES AND COMMITTMENTS:

• Commitment to Planned Parenthood’s mission and conviction to health equity and access to sexual and reproductive healthcare 
• Understanding of racism and commitment to racial & social justice 
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness, empathy, and humility to interpersonal interactions; building of trust across diverse groups of people 
• Demonstrated ability to communicate and hear effectively across differences and reflect and act on feedback related to identity and equity with the aim to learn 
• Commitment to Planned Parenthood’s In This Together service ethos, workplace values, and service standards

QUALIFICATIONS & EXPERIENCE:

• Required:
• Completion of an accredited high school program or equivalent.
• 1-2 years of experience with progressive responsibility in the reproductive health or general healthcare industry(ies).
• Active Medical Assistant or Nursing Assistant Certification
• Ability and willingness to travel to any and all of our medical centers, with reliable means of transportation.
• Computer literacy, including competency in affiliate email, Microsoft Office suite, internet, and electronic health record/patient management systems.
• Excellent verbal and written communication skills, including listening and speaking to individuals, small groups, and large groups.
• Ability to read, interpret, and follow organizational policies, procedures, and protocols.
• Ability to write routine reports and correspondence.
• Strong interpersonal skills, including the ability to relate to diverse communities and foster a warm, supportive environment.
• Strong analytical thinking and problem-solving skills.
• Ability to plan, set priorities, meet deadlines, and work independently under minimal supervision.
• Flexibility to work varied schedules, including evenings and weekends.
• Commitment to quality healthcare and excellent customer service.
• Ability to master knowledge and skill levels necessary to maintain high-quality training
• Preferred:
• Bilingual English/Spanish skills preferred

SALARY & BENEFITS:

• Compensation for this position starts at $27 per hour. Compensation ranges from $27-$29 per hour dependent on experience and skill set. This position is eligible for mileage and travel expenses in accordance with policy. 
• Medical, Dental, and Vision coverage options for you and eligible dependents
• Life/AD&D, Short and Long Term Disability policy voluntary coverage options
• Generous vacation, leave, and holiday benefits