Training & QA Manager
AtentoMiramar, FL
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Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Tuition/Education Assistance
Job Description
Primary Responsibilities:
- Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development.
- Assess training needs and quality needs to support employee development.
- Conduct training sessions, workshops, and other learning opportunities to ensure employees have the necessary skills and knowledge to perform their jobs effectively.
- Implement quality assurance frameworks and procedures to ensure high quality services are provided to clients.
- Monitor employee performance to identify areas for improvement and provide coaching and feedback to improve performance.
- Collaborate with other cross functional teams to ensure that training and quality assurance programs align with business objectives.
- Stay up-to-date with industry trends and best practices in training and quality assurance and make recommendations for continuous improvement.
- Provide regular reports to senior management on the effectiveness of training and quality assurance programs.
Education
- Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.
Qualifications
- Bachelor's degree in a related field to Tik Tok campaign
- 2+ years of experience in training and development, quality assurance, or a related tech field
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
- Demonstrated ability to design, develop, and implement effective training programs.
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
- Proficient in Microsoft Office, including Word, Excel, and PowerPoint
- Total Quality Management, ITIL, Six Sigma or other quality affiliated training and/or certification is preferred.
- Organizational, teamwork, and client management skills.
- Effective oral and written communication skills.
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FAQs About Training & QA Manager Jobs at Atento
What is the work location for this position at Atento?
This job at Atento is located in Miramar, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Atento?
Employer has not shared pay details for this role.
What employment applies to this position at Atento?
Atento lists this role as a Full-time position.
What experience level is required for this role at Atento?
Atento is looking for a candidate with "Director" experience level.
What benefits are offered by Atento for this role?
Atento offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Atento?
You can apply for this role at Atento either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.