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Travel Customer Service Representative

ConsultwithtrayTallahassee, Florida
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Career Development

Job Description

We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.

In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience. No prior travel industry experience is required. We provide training, support, and tools to help you succeed in a remote work environment.

Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Key Responsibilities

  • Respond to client inquiries via email, phone, and messaging systems
  • Process itinerary changes, cancellations, and special travel accomodations
  • Provide accurate guidance on travel requirements and agency policies
  • Conduct proactive check-ins with clients ahead of travel dates
  • Efficiently manage and resolve customer concerns with professionalism

What Were Looking For

  • Customer-first mindset with strong communication skills
  • Experience in customer support, hospitality, or tourism preferred
  • Reliable, organized, and capable of multitasking
  • Comfortable navigating online systems and digital booking tools
  • Passionate about travel and delivering excellent service
  • Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Technical Requirements

  • Laptop or desktop computer.
  • Reliable broadband internet connection.
  • Smartphone for communication and updates.

What We Offer

  • Work-from-home flexibility
  • Flexible hours
  • Training and mentorship
  • Growth opportunities within a growing travel company
  • Access to industry discounts and travel benefits
  • Positive and team-oriented culture

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FAQs About Travel Customer Service Representative Jobs at Consultwithtray

What is the work location for this position at Consultwithtray?
This job at Consultwithtray is located in Tallahassee, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Consultwithtray?
Employer has not shared pay details for this role.
What employment applies to this position at Consultwithtray?
Consultwithtray lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Consultwithtray?
Consultwithtray is looking for a candidate with "Senior-level" experience level.
Does Consultwithtray allow remote work for this role?
Yes, this position at Consultwithtray supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Consultwithtray for this role?
Consultwithtray offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Consultwithtray?
You can apply for this role at Consultwithtray either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.