Travel Tech Engineer Depot Management

Travel Requirements (please confirm travel in submissions):• Team of 5: working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories, when these machines get build and shipped to those offices through courier.• This is a Travel Tech role; travel may be required at least once a month or once every 1–2 months depending on client direction.• Client covers travel expenses (air/hotel/meals, etc.) and it is billable to the client.• Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g., Kansas). Top 3 Skills:- Hands-on experience in Depot Management/Configuration Center operations.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).- Working experience with Microsoft ecosystem and device management tools Key Responsibilities:- Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices.- Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.- Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.- Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations.- Maintain and update asset movement, device status, and lifecycle records in ServiceNow.- Conduct monthly inventory audits and reconcile physical assets with system records.- Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.- Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.- Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.- Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.- Communicate clearly with customers and internal stakeholders through written and verbal updates.- Follow standard operating procedures, security guidelines, and asset management policies. Required Skills & Experience:- Hands-on experience in Depot Management/Configuration Center operations.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).- Working experience with Microsoft ecosystem and device management tools, including:- O365 / Microsoft 365- Intune / Endpoint Management- SCCM / Configuration Management- Asset Management tools- Practical working knowledge of ServiceNow for incident, asset, and task updates.- Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.- Good understanding of shipping, receiving, and inventory control processes. Behavioral & Professional Competencies:- Strong written and verbal communication skills.- Customer-focused mindset with the ability to work directly with end users and stakeholders.- Ability to prioritize work effectively in a fast-paced, project-driven environment.- High ownership, attention to detail, and accountability.- Willingness to work from the office and support hands-on operational activities.- Positive attitude with readiness to learn and adapt.