Travel Telecom Field Technician

Job Title: Reverse Logistics Field Engineer/Technician Location: Council Bluffs, IA & Domestic/International Travel Travel: Up to 60-80% (Domestic & International) Schedule: Monday–Friday, 40 hours/weekContract duration: Ongoing W2 Contract thru end of 2026 for now  Data center experience requiredJob Description:Role: Perform work at customer sites across the Americas working with the fellow Reverse Logistics team members. The Reverse Logistics team is responsible for returning new and used customer material from site back into inventory. The team receives requests from engineering groups within NetOps that complete deployments across the Americas region. The material is thoroughly audited  on site, noting condition and hardware configuration, packaged, staged for shipping, and collected to be brought safely back from sites to be sorted, refurbished, and redistributed per the direction of the customer. In this role, the technician is expected to perform comprehensive and accurate quality checks to be used by other teams when determining re-use viability.Daily activities: 

• Working at customer sites across the Americas*
• Booking travel as required to support for upcoming field activity*
• Adhering to customer security and safety policies*
• Supporting the preparation of upcoming projects with research and feedback at team meetings prior to project start dates *
• Performing part identification and data input into inventory management and other customer systems *
• Performing product configuration and quality assurance checks and updating all quality assurance documentation as required*
• Safe removal of telecom equipment on customer sites*
• Safely packaging of customer equipment according to our packaging guidelines*
• Preparation of material for safe shipping and completion of handovers to courier teams*
• Auditing and recording relevant information on all items being collected from site*
• Attending and contributing to regular team meetings*
• Providing feedback of weekly activity on team meetings*
• Updating documentation and raising change requests for product configurations, attributes, and packaging allocations*
• During quieter periods contribution to ongoing projects will be required*
• Performing product refurbishment support*
• Creating and updating product configuration documentation*
• Serving as SME regarding part identification and customer’s specified product configuration as well as reverse logistics processes.

Key Responsibilities

• Adhering to customer security and safety policies*
• Submitting of weekly expense reports following company guidelines *
• Attend all customer team meetings as required*
• Adhere to all aspects of health and safety in warehouse including safe handling of ESD components*
• Adhere to all travel policies*
• Client confidentiality must be adhered to at all times *
• Other duties as assigned, management reserves the right to add or delete duties as deemed appropriate.

This role will require Mon - Fri 40 hours per weekQualifications 5 years experience working in the telecom field Practical understanding of inventory control and management systems Computer literate, intermediate level Google docs suite and MS Office365 applications Basic understanding of spreadsheets Comfortable and effective working without direct supervision Experience working with or strong knowledge of electronics/telecommunication hardware Experience working in a fast-paced, dynamic environment Experience handling and resolving customer queries in a professional mannerSkills Excellent verbal and written communication in English Excellent personal organization and business administration skills Attention to detail and ability to work with a high level of accuracy Ability to multi-task and manage conflicting priorities Ability to work productively, efficiently and effectively with initiative and drive under tight timelines and pressure whilst maintaining attention to detail and quality Good team building and interpersonal skillsOther Ability to work evening and weekend hours during peak periods Ability to travel abroad offsite meetings, company related functions, etc. with short notice. Valid driver's license  Ability to travel approximately 60-80% of the time Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: requests@consultingsolutions.com.Screening question: Do you now or in the future require sponsorship (e.g. H-1B)? Y/N