Triage Registered Nurse

Position Title: Triage Registered Nurse

Department: Primary Care

Supervisor: Director of Nursing

Hours per week: 40 hours

FLSA Status: Non-exempt

Primary Function:

The Triage Registered Nurse is responsible for triaging and scheduling incoming calls, assessing patients' needs and advising when to seek immediate care. The Triage Nurse provides health education using nursing judgment and following the health center's protocol.

Duties & Responsibilities:

• Provide timely, efficient, and accurate triage responses and document according to nursing standards.
• Triage telephone calls from the nursing line and prioritize urgent matters and schedule appointments as needed.
• Utilize the nursing process to assess, analyze, plan, implement and evaluate clinical concerns.
• Demonstrate excellent customer service and organizational skills, demonstrating clear verbal and written communication.
• Advise on patient care and treatment demonstrating knowledge of medications and effect/side effects.
• Assist with patient education, review and follow up of lab results on routine basis.
• Monitor and respond to critical care nursing pool and during incoming overhead pages for urgent matters and responding accordingly.
• Communicate with urgent care medical assistant for appropriate urgent care appointment scheduling throughout the day.
• While documenting incoming calls in nursing notes routing appropriate information to provider as needed such as follow up needed and/or urgent matters that apply.
• Re-direct calls as appropriate, e.g. medical secretary, referral specialist, social services etc.
• Educate patients about utilization of the clinic's community services.
• Check the EHR (OCHIN-EPIC) nurse pool throughout the day, including MyChart message responses, in basket follow up and any others that may apply.
• Ability to provide care to a culturally diverse patient population.
• Become cross-trained and provide coverage for the Transitions of Care Nurse, while working alongside.
• Perform other duties as needed.