Trio WFS Billing And Collections Specialist

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Billing and Collections Specialist plays a critical role in the Finance team by ensuring timely and accurate billing, maintaining client accounts, and supporting the organization's overall financial health. This role manages the weekly billing cycle, reconciles payments, resolves discrepancies, and partners with colleagues across departments to drive accuracy and efficiency. The ideal candidate is detail-oriented, collaborative, and committed to confidentiality and integrity in all financial processes.

What you'll do:

Billing Operations & Payment Processing

• Accurately process weekly billing for all customer accounts, ensuring invoices are generated, submitted, and reconciled on time.

• Oversee billing processes within our VMS, ensuring alignment with each client's specific requirements.

• Apply, track, and reconcile customer payments, deposits, credits, and adjustments in a timely manner to maintain accurate account balances.

• Conduct peer reviews of reconciliations and payment applications to ensure accuracy and minimize errors.

Accuracy, Compliance & Financial Controls

• Review all billing documents for completeness, accuracy, and compliance with company policies, contracts, and regulatory standards.

• Audit automated reconciliations and system-generated reports, identifying and correcting discrepancies to safeguard financial integrity.

• Monitor customer adherence to billing terms and escalate concerns when necessary to protect company interests.

• Safeguard sensitive financial and client information by adhering to strict confidentiality and data security practices.

Customer Support & Cross-Functional Collaboration

• Serve as a primary point of contact for client billing inquiries, providing clear, professional, and timely resolutions.

• Investigate and resolve disputes or discrepancies by coordinating with internal teams (Finance, Sales, Operations, or Client Services).

• Build and maintain strong working relationships with internal partners to ensure smooth billing processes and alignment with client expectations.

• Deliver exceptional service by balancing accuracy, compliance, and client satisfaction.

Reporting, Analysis & Process Improvement

• Generate, review, and distribute recurring and ad hoc billing and collections reports to support leadership decision-making.

• Analyze account activity to identify trends, potential issues, or opportunities for process improvements.

• Recommend and implement updates to billing policies, workflows, or automation tools to increase efficiency and accuracy.

• Stay informed of updates to billing software, ERP systems, and industry best practices, applying knowledge to improve team performance.

Education:

• High school diploma or equivalent required; associate degree in Accounting, Finance, or Business preferred.

Qualifications

• 2-4 years of experience in billing, accounts receivable, or collections (industry-specific experience is a plus).

• Experience with accounting/ERP systems and electronic billing portals.

Technical Skills

• Strong understanding of billing processes, invoicing, and collections practices.

• Proficiency in Microsoft Excel (pivot tables, VLOOKUP preferred) and Microsoft Office Suite.

• Ability to analyze account reconciliations and resolve discrepancies effectively.

Other Skills & Competencies

• Ability to work independently while contributing to a collaborative team environment.

• Strong organizational skills, attention to detail, and problem-solving abilities.

• High level of integrity and confidentiality in handling financial information.

• Strong communication and interpersonal skills when interacting with clients and colleagues.

Compensation:

• This is an hourly, non-exempt position with a starting pay rate of $23.00 per hour up to $28.00 per hour.

• Opportunities for overtime may be available based on business needs.

Location: This is a hybrid role based out of our Edmond, Oklahoma or Frisco, Texas offices, offering a mix of in-office collaboration and work flexibility.

Qualified candidates must possess the physical and mental abilities necessary to perform the job's essential functions, with or without reasonable accommodation. Specific requirements may vary depending on the nature of the position. Applicants should be prepared to discuss their ability to meet these requirements during the interview process. A detailed job description outlining the physical and mental demands of the role will be provided upon request.

All AHSG companies, AHS Staffing, AHSA, and Trio Workforce Solutions are equal employment opportunity employers.