UC Eligibility Agent - Multiple Vacancies

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State..Department of Labor - Bureau of Unemployment CompensationJob Class Code: 0753 Grade: 19 - Professional TechnicalSalary: $20.73 to $28.73/HourLocation: Augusta, Bangor, or Presque IsleOpening Date: 10/28/2026Closing Date: 11/12/2026Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.Job Summary:Join the Maine Department of Labor and make a difference through public service. As an Unemployment Compensation (UC) Eligibility Agent, you will help people access unemployment benefits by gathering information, reviewing eligibility, and resolving claim issues. Your work will help ensure benefits are paid accurately, fairly, and in accordance with state and federal law.In this role, you will work directly with claimants, employers, and other partners to obtain and verify information, determine initial and ongoing eligibility for benefits, resolve issues that affect claims, and review monetary determinations for accuracy. Work is performed under general supervision and requires sound judgment, attention to detail, and a commitment to providing excellent customer service.This position is eligible for a hybrid work schedule. Employees are expected to work at least one day each week in the office.Hybrid work is not available immediately upon hire. New employees must first demonstrate the knowledge, skills, and abilities needed to perform the position independently. In most cases, hybrid work may be considered after successful completion of the six-month probationary period, although eligibility may be approved earlier if competency is demonstrated and operational needs allow.Primary Responsibilities:

• Interview applicants to determine initial and ongoing eligibility for program benefits.

• Evaluate information and apply allowable standards and criteria to establish program eligibility and determine benefits accurately.

• Explains program eligibility requirements, rules and regulations, and individual rights and responsibilities to advise clients.

• Detects and resolves discrepancies in the information provided to ensure accuracy and completeness.

• Refers clients to various programs to make referrals to increase claimant marketability and assist applicants in obtaining needed and appropriate services.

• Develops reports, testifies, and represents the Department at hearings to support the State's case.

• Researches and identifies possible benefit overpayments, assesses causes, and determines the potential for misrepresentation to make referrals and/or to identify the scope of non-fraudulent overpayments.

• Examines and evaluates primary and collateral information contained in case records to determine ongoing accuracy and address deficiencies.

Knowledge, Skills, and Abilities:Knowledge of

• Applicable agency laws, rules, policies, procedures, terminology, core operations, and eligibility requirements for unemployment benefit programs.
• Verbal and nonverbal communication and behavior.
• Interviewing methods and techniques.
• Standard computer desktop programs.
• Federal, state, and local programs and services available for client groups.
• Hearings procedures.

Ability to

• Communicate effectively.
• Write clearly and effectively.
• Work independently.
• Organize and prioritize work effectively.
• Read and implement policies, guidelines, complex forms, and documents.
• Organize your own thinking and respond calmly to de-escalate various situations and deal effectively with people of various social and economic backgrounds.
• Evaluate the client's situation and offer advice on solving immediate problems.
• Maintain accurate, complete, and well-documented case records.
• Respond effectively to adverse situations.
• Gather and analyze information and make sound recommendations.
• Prepare and present case facts, evidence, and testimony.

Minimum Qualifications:(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).A four (4) year combination of educati