Unified Communications Tier 1 Tech L2 CO

Omni Technology GroupColorado Springs, Colorado

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Alternate-schedule

Full-time

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Remote

On-site

Benefits

Paid Holidays

Career Development

Job Description

United Communications Tier 1 Tech L2 COColorado Springs, COJob Summary: Omni Technology Group is currently seeking a talented United Communications Tier 1 Techwith an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC), Instant Messaging (IM), voice over IP (VoIP) on several networks, some analog phone services, and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center).Responsibilities:

Familiarity with the use of Cisco Unified Communications Manager (CUCM), Multipoint Control Unit (MCU), Telepresence Management Suite (TMS) and various other tools as required; will become familiar with the use of VC Wizard.
Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
Technical knowledge of instant messaging systems, preferably Cisco Jabber.
Technical knowledge of video streaming to include set top box and Vbrick.
Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ensure compliance with network security policies and procedures.
Create and report all outage notifications and network related issues according to standard operating procedures.
Provides system/equipment/specialized training and technical guidance to lower skill level employees.
Provide After Action Reports (AARs) for Problem Management resolution

Required Qualifications:

TS/SCI clearance with the ability to gain and maintain a CI Poly.
Bachelor’s degree and 4 years’ experience
Must have and maintain a DoD 8570 compliance or Information Assurance certification commensurate with technical objectives and services required within the task order prior to start.

Certification Preferences:

Network+
CCNA
CCNP Collaboration (Highly Desired)
ITIL Foundations

Key Competencies:

Interpersonal Skills
Effective Communication skills - verbal and written
Listening skills
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment

Flexibility Requirement:

- NOC is 24x7 shift work; to include weekends and holiday for all employees
  - Day Shift: 6am – 2:30pm
  - Swing Shift: 2pm – 10:30pm
  - Mid Shift: 10:30pm – 6am

At Omni Technology Group LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Unified Communications Tier 1 Tech L2 CO Jobs at Omni Technology Group

What is the work location for this position at Omni Technology Group?

This job at Omni Technology Group is located in Colorado Springs, Colorado, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Omni Technology Group?

Employer has not shared pay details for this role.

What employment applies to this position at Omni Technology Group?

Omni Technology Group lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Omni Technology Group?

Omni Technology Group is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Omni Technology Group for this role?

Omni Technology Group offers following benefits: Paid Holidays and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Omni Technology Group?

You can apply for this role at Omni Technology Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.