Unit Coordinator

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Job Type

Full-time

Description

This full-time position will work Monday-Friday as early as 7:00 am and as late as 6:00 pm, and will include rotating weekends (approximately one weekend every other month)

The Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments and prepares applicable medical record forms. The Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care.

Coordinates activities of Care Unit to support provider and patient care staff including monitoring provider schedules, is aware of add-ons, cancellations, no shows and overbooks, and schedules patient appointments for any testing, referral or follow up appointments that are needed.

• Schedules are up to date and accurate, changes are made in a timely manner, and using the proper communication methods
• Customer feedback
• Effectively uses communication systems for both routine and emergency transactions and communications
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental levels and cultural differences of population served

Orders and maintains adequate stock of office supplies and other supplies needed for patient care.

• Stock is maintained appropriately and is always available to medical providers

Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary.

• Patient needs are met in a timely manner
• Peer feedback
• Customer feedback
• Effectively uses communication systems for both routine and emergency transactions and communications
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Requirements

Education & Licensure:

• High School diploma/GED

Competencies:

• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Time management and prioritize multiple tasks