US - Staffing - IT - Application Support Specialist

HireTalentBoston, MA

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Overview

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Job Description

Job Title: Application Support SpecialistContract Duration: 12 monthsWork Arrangement: Fully remoteWork Hours: 8:00 a.m. 4:00 p.m. ETInterview Process: Two video interviews first-round panel interview followed by a second-round interviewMaximum Bill Rate:per hourDescription:" 5 years of IT experience" 1 3 years of insurance industry experience (preferred)" Experience conducting user access reviews (preferred)" Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required" Proficient with Microsoft Office (Word, Outlook, Excel)" Experience with Guidewire Suite" Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus" Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity" Provide clear, timely, and professional communication to internal customers regarding their tickets" Collaborate with senior team members and other support teams to identify defects and assess user impact" Learn and understand new functionality implemented in monthly releases" Identify opportunities for continuous improvement" Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)" Participate daily in required team and support group meetings" Ability to think creatively and outside the box" Experience writing clear technical how-to guides

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