US - Staffing - IT - Application Support Specialist

MindlanceBoston, MA

$24 - $24 / hour

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Overview

Remote

On-site

Compensation

$24-$24/hour

Job Description

Job Title: Application Support SpecialistContract Duration: 12 monthsWork Arrangement: Fully remoteWork Hours: 8:00 a.m. 4:00 p.m. ETInterview Process: Two video interviews first-round panel interview followed by a second-round interviewMaximum Bill Rate:per hourDescription:" 5 years of IT experience" 1 3 years of insurance industry experience (preferred)" Experience conducting user access reviews (preferred)" Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required" Proficient with Microsoft Office (Word, Outlook, Excel)" Experience with Guidewire Suite" Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus" Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity" Provide clear, timely, and professional communication to internal customers regarding their tickets" Collaborate with senior team members and other support teams to identify defects and assess user impact" Learn and understand new functionality implemented in monthly releases" Identify opportunities for continuous improvement" Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)" Participate daily in required team and support group meetings" Ability to think creatively and outside the box" Experience writing clear technical how-to guides

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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FAQs About US - Staffing - IT - Application Support Specialist Jobs at Mindlance

What is the work location for this position at Mindlance?

This job at Mindlance is located in Boston, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mindlance?

Candidates can expect a pay range of $24.29–$24.29 per hour for this role.

What employment applies to this position at Mindlance?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Mindlance?

You can apply for this role at Mindlance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.