Us_Service Support Specialist_Co I

The Fountain Group LLCIndianapolis, IN

$28 - $28 / hour

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Overview

Remote

On-site

Compensation

$28-$28/hour

Job Description

Customer Service Representative The Fountain Group is hiring for a prominent client! Location: Indianapolis, IN Schedule: 100% Onsite Pay: $28/hour Duration: 1-year contract Shift: Training: Monday-Friday, 8:00 AM - 5:00 PM Regular Schedule: Monday-Friday, 12:00 PM - 9:00 PM (2nd Shift) Are you a customer service professional who thrives in a fast-paced environment and enjoys solving problems? We're looking for a Service Support Specialist to provide operational support, assist field service teams, and deliver exceptional customer service while managing multiple priorities. Responsibilities:

Serve as the primary point of contact for field service representatives, providing phone support and resolving inquiries
Research, analyze, and troubleshoot issues related to resource dispatching, case creation, spare parts distribution, and service operations
Coordinate with internal teams to ensure timely issue resolution
Maintain accurate documentation and follow established quality procedures
Balance multiple priorities while delivering high-quality customer service
Identify process improvement opportunities and recommend solutions
Communicate effectively with teammates, stakeholders, and leadership
Support evening and occasional weekend coverage based on business needs

Required Qualifications:

Associate's degree
At least 1 year of customer service experience
Strong problem-solving and decision-making skills
Excellent organizational and multitasking abilities
Strong verbal and written communication skills
Intermediate computer proficiency with Microsoft Office
Ability to quickly learn new systems and develop product knowledge
Positive attitude, customer-first mindset, empathy, and adaptability

Preferred Qualifications:

Bachelor's degree in Business, Finance, Accounting, or Supply Chain
SAP experience
Salesforce experience
Experience with Google Workspace (Google Apps and Drive)
Advanced data entry and administrative skills

If you're looking to grow your customer service career with a global industry leader, we'd love to hear from you! Apply today! By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from The Fountain Group and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy. #LI-SL2

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FAQs About Us_Service Support Specialist_Co I Jobs at The Fountain Group LLC

What is the work location for this position at The Fountain Group LLC?

This job at The Fountain Group LLC is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Fountain Group LLC?

Candidates can expect a pay range of $28–$28 per hour for this role.

What employment applies to this position at The Fountain Group LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at The Fountain Group LLC?

You can apply for this role at The Fountain Group LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.