Usa|Usd| Customer Service - Customer Support Technical Training - Entry

Job Title: XR Training Center Lab ManagerDuration: 6-18 monthsLocation: 9700 US HWY 290 East, Austin, TX, 78724Pay Rate: $30.00/hr. on W2Shift: Mon – Fri 8 am -5 pm CST. Occasionally work until 6 pm. One weekend per month (someone with flexibility)Job ID: #26-03534 1st interview via phone/ 2nd interview onsite with tour of training facilityOverview We are seeking a hands-on, detail-oriented contractor to support daily operations of our Extended Reality (XR) Training Centers located in Austin, TX. These centers deliver immersive VR/AR training used to upskill technical employees across the organization. The ideal candidate is comfortable hosting classes, managing XR hardware, installing software updates, and ensuring smooth, high quality training experiences for learners.Key Responsibilities:Training Delivery

• Host, facilitate, and support XR training sessions. Provide onboarding, safety guidance, and basic XR usage instructions.
• Support learners throughout each session, ensuring they can complete assigned training modules.
• Set up training rooms, manage equipment checkout, and maintain an orderly learning environment

XR Device Maintenance & Operations

• Maintain VR/AR headsets, controllers, charging stations, and workstation PCs.
• Clean, charge, environment.
• Inspect devices regularly to ensure readiness.
• Troubleshoot hardware or connectivity issues as they arise.
• Monitor device inventory and support capacity planning for concurrent training sessions.

Software Installation, QA Testing & Bug Reporting

• Install new XR software builds and training modules as they are released.
• Validate installations and conduct basic QA checks to ensure:
• Smooth application launch and navigation
• Proper device tracking and interaction
• Audio/visual stability
• Usable flows for trainees
• Identify, document, and report bugs or performance issues.
• Communicate clearly with development or support teams to help reproduce and resolve issues.

Center Operations & Coordination

• Prepare XR training spaces, ensuring equipment and layouts are consistent with operational needs.
• Coordinate schedules with local and global training stakeholders.
• Maintain high standards of cleanliness, safety, and user experience in both training centers.
• Assist with tracking attendance, completions, and general training throughput when needed.

Required Qualifications

• Hands-on Experience with VR/AR hardware installation (e.g., Quest, Vive, or similar platforms).
• Ability to confidently host and support group training sessions.
• Strong troubleshooting skills and comfort installing/testing software builds.
• Excellent communication skills and professionalism when interacting with learners.

Preferred Qualifications

• Experience operating training labs, AV rooms, tech centers, demo studios or similar environments.
• Familiarity with VR/AR content deployment or device fleet management tools
• Ability to support training operations across multiple shifts.
• Basic experience with networking, PC configuration, or Windows administration (bonus)
• If you’re passionate about emerging tech and enjoy a mix of operational, technical, and user-facing work, we’d love to hear from you.

Additional information:

• User into VR headsets, log and track issues, keep devices charged, understand XR devices, guide someone that is new to an XR/VR
• Headsets used in the lab: Meta Quest 3, Samsung Odyssey, HP Reverb G2
• Worked in a gaming center, arcade, VR Center, early developer in college and flexibility, passionate about XR. Someone that worked at Sandbox VR would be a great candidate

Aisiri HT Associate Recruiter 412 226 5393Email:

aisiri.ht@artech.com

,Website:www.artech.com