Usa|Usd| Human Resource Management - HR Technology Specialist - Entry
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Overview
Remote
On-site
Compensation
$45-$50/hour
Job Description
Description:Job Title: MyHR Portal Content Management SpecialistDuration: 6-month contract Work Location: Santa Clara, CA 95054 or Austin, TX 78724(Hybrid Role -at least 3 days in the office) Pay Range: $45 - 50/hr. on w2 Job ID:#26-13090Position details: The MyHR Portal Content Operations & Governance Specialist is responsible for the day-to-day operational management and quality of MyHR content and user experience in ServiceNow. This role supports content writers globally, maintains knowledge base hygiene and article lifecycle activities, manages homepage/topic page content placements (e.g., carousels), and coordinates content governance workflows across COEs and countries to ensure content is easy to find, easy to understand, easy to trust, and easy to maintain.Portal & Content Operations Provide day-to-day operational support for the MyHR employee self-service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency. Manage the end-to-end knowledge article lifecycle, including publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement. Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation. Content Quality & Governance Enforcement Review and remediate content issues impacting employee experience, including: Missing or incorrect topic tagging Incorrect template usage Governance or standards non-compliance Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs. Support governance workflows by routing content for review and approval and tracking status to completion. Content Writer Enablement & Support Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality. Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations. Maintain internal documentation and reference materials used by content writers (guidelines, how to content, best practices). Homepage & Topic Page Management Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging. Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments. Platform Testing & Release Support Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements. Validate that MyHR content, workflows, permissions, and user experience function as expected post deployment; document and report issues as needed. Reporting & Operational Insights Track and report on content operations metrics such as content freshness, remediation progress, governance compliance, and operational readiness. Provide inputs to leadership or program stakeholders supporting ongoing MyHR portal health and improvement efforts. Regards,Lekhana YathirajSenior Technical RecruiterOffice: 276-477-5696Artech Information Systems LLC360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960 Email: Lekhana.Yathiraj@artech.com, Website: www.artech.com
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FAQs About Usa|Usd| Human Resource Management - HR Technology Specialist - Entry Jobs at Artech LLC
What is the work location for this position at Artech LLC?
This job at Artech LLC is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Artech LLC?
Candidates can expect a pay range of $45–$50 per hour for this role.
What employment applies to this position at Artech LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Artech LLC?
You can apply for this role at Artech LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.