Usability Tester

Job Title: Usability Tester

Grade: 11

Salary: $23.61-$28.20

The Research Foundation for Mental Hygiene is seeking a qualified candidate to fill the Usability Tester Position.We are seeking a detail-oriented Usability Tester to evaluate Center for Practice Innovation (CPI) e-learning modules across multiple browsers and systems. This position is fully remote and requires access to both a Mac and a PC. The role is hourly and assigned on an as-needed basis.

The Usability Tester will help ensure that each course functions correctly within our learning management system (LMS), meets usability standards, and provides accurate learner experience from launch to completion. This role requires the ability to work independently, manage short-notice assignments, communicate findings clearly, and complete testing tasks within defined timelines. This is paid hourly and fully remote; however, the incumbent must reside in New York State or the New York City metro area.

Duties and Responsibilities:

• Conduct usability testing of e-learning modules on both Mac and PC environments
• Test modules across multiple web browsers (e.g., Chrome, Firefox, Edge, Safari) to identify platform-specific issues
• Document usability issues clearly, including browser, system, and reproduction details
• Track and record seat time, learner progress, and course completion behavior within the LMS
• Test LMS and SCORM-based course functionality, including launch, saving, completion, and certificate behavior
• Complete assigned testing tasks within established timelines, including short-turnaround requests
• Maintain availability to accept short notice testing assignments and ensure reliable internet access for remote work
• Perform other related duties as needed

Minimum Qualifications:

• Minimum (2) years of administrative or coordination experience, including documentation and task tracking

Preferred Qualifications:

• Bachelor's degree in a related field or an equivalent combination of education and experience, including (1) year of experience testing e-learning modules, online training, or web-based applications

Work Location: 1051 Riverside Drive, New York, NY-10032

To Apply: Submit an application through our website at https://rfmh.applicantpro.com/jobs/. Please note only applications submitted through our website will be considered.

The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunity/affirmative action employer.

The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Affirmative Action/Equal Opportunity Employer - Disabled/Veteran, 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a) compliant.