User Support Analyst 2
Rogers CorporationNarragansett, RI
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
Summary:
This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change.
Essential Functions:
- Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
- Document the details related to a problem and resolution in the IT Request System.
- Liaise team projects, complete tasks, and ensure they are completed on time and to specifications.
- Facilitate the configuration and deployment of computer refresh at local site.
- Other duties as assigned.
Qualifications:
- Bachelor's Degree in related field. May consider equivalent work experience in lieu of degree.
- 4+ years IT experience.
- Experience with software deployment solutions, mobile/device/user management, VoIP phone systems, active directory, as well as folder access and permissioning.
- Knowledge and expertise in business processes, service level agreements, standard operating procedures and policies.
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FAQs About User Support Analyst 2 Jobs at Rogers Corporation
What is the work location for this position at Rogers Corporation?
This job at Rogers Corporation is located in Narragansett, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Rogers Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Rogers Corporation?
Rogers Corporation lists this role as a Full-time position.
What experience level is required for this role at Rogers Corporation?
Rogers Corporation is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Rogers Corporation?
You can apply for this role at Rogers Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.