User Support Specialist

BayNova LLCAlexandria, VA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

Option for remote

Job Description

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.

This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.

Daily Job Responsibilities:

Escalated user support administration
Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements.
Office365 administration and troubleshooting of email accounts.
Serve as liaison between the help desk and infrastructure support teams.
Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
Must be able to delegate and prioritize responsibilities.
Responsible for escalation within the team or to management
Communicate and work effectively with other contractors and personnel from other system administration teams.
Responsible for team communications and notifications to customer
Attends team meetings and keeps team members informed of pertinent information.
Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M
Generate detailed SOPs.

Requirements:

Ability to obtain a Public Trust Clearance
1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification

Working knowledge of the Microsoft environments

Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis.
24x7 On-call rotation for after hours support
Nights and/or weekends troubleshooting, maintenance, and any other special circumstances
Self-starting individual with the ability to work independently on issues with minimal supervision.
Detail-oriented technical and strong analytical skills.
Exceptional customer service and follow-up skills.

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FAQs About User Support Specialist Jobs at BayNova LLC

What is the work location for this position at BayNova LLC?

This job at BayNova LLC is located in Alexandria, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at BayNova LLC?

Employer has not shared pay details for this role.

What employment applies to this position at BayNova LLC?

BayNova LLC lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at BayNova LLC?

BayNova LLC is looking for a candidate with "Entry-level" experience level.

Does BayNova LLC allow remote work for this role?

Yes, this position at BayNova LLC supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at BayNova LLC?

You can apply for this role at BayNova LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.