User Support Specialist (Legal Exp. Needed)

Julie HaganMenlo Park, CA

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Overview

Remote

On-site

Job Description

Title: User Support Specialist (Legal Exp. Needed)

Location: Menlo Park, CA (Onsite)

Salary Range: $80-100k + Bonus

Type: Direct Hire

No C2C or 3rd Party Vendors at this time.

We are seeking a User Support Specialist to provide high-touch IT support within a fast-paced environment. This role is responsible for delivering Tier 2 support, resolving hardware and software issues, supporting collaboration technologies, and ensuring attorneys and business professionals receive exceptional technical assistance.

The ideal candidate will have strong desktop support experience, excellent troubleshooting skills, and a customer-first mindset. Experience supporting users in a law firm or professional services environment is highly preferred.

Key Responsibilities

User Support & Troubleshooting

Provide Tier 2 support for escalated hardware, software, and technology-related issues.
Troubleshoot and resolve issues involving Microsoft 365, Windows 11, Active Directory, email, networking, document management systems, and business applications.
Support desktops, laptops, mobile devices, printers, telephones, docking stations, and related peripherals.
Escalate complex technical issues to infrastructure, engineering, or application teams when necessary.
Deliver outstanding customer service while maintaining a strong sense of urgency for issue resolution.

Collaboration & AV Support

Support Zoom, Microsoft Teams, and other collaboration technologies.
Assist with videoconference setup, testing, troubleshooting, and multi-office meeting support.
Perform audio and video checks before meetings and special events.
Provide conference room and collaboration technology support for attorneys and staff.

Deployment & IT Operations

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FAQs About User Support Specialist (Legal Exp. Needed) Jobs at Julie Hagan

What is the work location for this position at Julie Hagan?

This job at Julie Hagan is located in Menlo Park, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Julie Hagan?

Candidates can expect pay range between $80,000–$100,000 for this role.

What employment applies to this position at Julie Hagan?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Julie Hagan?

You can apply for this role at Julie Hagan either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.