Usher (U)

Job Title: Usher/Ticket Taker

Employment Type: Part-Time

Pay Rate: $15 hourly

Facility: SNHU Arena

Summary:

ASM Global, the world leader in venue management, has an immediate opening for a Part-Time Usher at SNHU Arena. This position is an essential part of the guest services team, responsible for creating a safe, welcoming, and enjoyable environment for all guests. The Usher is responsible for properly greeting and checking guests' tickets as they enter seating and other areas of the facility. Ushers also direct guests to their seats and assist with wayfinding to services around the arena, including restrooms, concessions, first aid, and other event-specific locations, as directed by the Usher Supervisor and House Manager. Under direct supervision, the Usher ensures crowd flow, provides event information, and enforces venue policies to enhance the guest experience. This is a part-time, event-based, hourly position, and assigned shifts may include days, nights, weekdays, and weekends. Ideal candidates will have strong communication skills, a friendly and professional demeanor, and a commitment to delivering outstanding customer service in a fast-paced, live event setting.

Essential Duties and Responsibilities:

• Greet all patrons upon entry to facility with excellent customer service.
• Direct patrons to their correct location and/or seat in a courteous and efficient manner.
• Must provide the level of customer service expected by ASM which requires being helpful, patient, polite, and courteous to patrons always.
• Verify tickets and direct the patrons to the proper entry at the facility.
• Resolve patron complaints and/or problems. If a particular problem cannot be resolved, an on-site member of management or event security should be notified.
• monitor assigned work area including patrons. If problems occur from patrons who are causing any disturbance during an event the Usher/Ticket Taker should immediately contact the nearest supervisor, event security, or police officer.
• Maintain predictable and reliable attendance.
• Wipe down the seats in the pavilion, check to make sure that the sections are clean and clear of debris and check for seats damage.
• Check seating for lost articles.
• Clean the pavilion by picking up cans, cups, and other debris at the end of events.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Good oral communication skills and the ability to read, write and communicate effectively in English.
• Excellent hospitality and customer service skills, service standards, guest relations and etiquette.
• Desire to work as a team.
• Mature judgement and professionalism in handling all matters
• High School diploma or GED

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing for 4-8 hours or greater as required.

Note:

The essential responsibilities of this position are described below the above headings; they may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply:

Please include a recent copy of your resume as part of your application.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department 603-644-5000.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVVRA Federal Contractor.