Utility Coordinator

The Utility Coordinator is responsible for managing utility-related processes across a portfolio of properties, including onboarding, account setup, billing support, and issue resolution. This role ensures accurate documentation, timely utility service coordination, and effective communication with utility providers, internal teams, and third-party vendors. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities.

Essential Duties and Responsibilities

• Collect, review, and organize utility-related documentation during property onboarding, including account details, rate structures, deposits, and provider contacts.
• Verify and document each property's utility billing structure (e.g., master-metered, sub-metered, or RUBS) to ensure proper setup.
• Assist with configuring utility accounts and vendor records within property management and accounting systems.
• Coordinate the opening, closing, and transfer of utility accounts for properties, including electric, gas, water/sewer, trash, and other applicable services.
• Work with utility providers to ensure timely start and stop of services during acquisitions, transitions, and dispositions.
• Maintain schedules and checklists for utility transitions to minimize service disruptions.
• Monitor the receipt of monthly utility invoices and follow up on missing or delayed billing.
• Review invoices for accuracy, including account information, service periods, and charges, and route to appropriate internal stakeholders.
• Support utility billing processes by gathering required data such as usage, occupancy, and resident information.
• Serve as a primary point of contact with utility providers to resolve billing discrepancies, service issues, and account inquiries.
• Escalate critical or time-sensitive issues, including service interruptions or significant billing variances, to management.
• Maintain up-to-date records of utility providers, representatives, and emergency contacts.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1-3 years of experience in property management, utilities coordination, accounting support, or related field.
• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic proficiency in Microsoft Office and property management systems.

Preferred Qualifications

• Experience in multifamily or commercial real estate.
• Familiarity with utility billing processes and structures (RUBS, sub-metering, etc.).
• Experience with property management or accounting software (e.g., Yardi).
• Experience working with utility providers or third-party billing vendors.

Equal Employment Opportunity Statement

Friedman Real Estate is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable laws.